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Terms of Service


We value your business! All orders are subject to management review and approval. We request payment via credit card (Visa/MasterCard/Discover/American Express).  Open account is available to companies or organizations furnishing acceptable trade and banking references. Payment for all open account orders are due within 30 days of shipment. Please allow extra time for the credit approval process.

All content on the website is owned by Creativ Party Supplies. Copying, re-publishing, modifying, or distributing any content on is strictly prohibited. Creativ Party Supplies reserves the right to change the content on this website, including the product descriptions and the roster of products. may contain typographical errors. User will hold harmless Creativ Party Supplies for any typos or any damages or injuries caused by said typos.
We keep inventory of all items that we offer. Occasionally, we are out of specific items. If this were to occur, we will attempt to call you at the daytime number you provided to suggest a possible alternative product. In the event we cannot reach you at that number we will delete the item from the order and ship immediately. Some of our merchandise is not suitable for children under 3 years of age.
All orders are processed promptly. It is our goal to ship your order within 1 business day of its receipt. We ship via UPS. All shipping charges are the customer's responsibility. We recommend that you, (our customer) be at the delivery location to sign for and take possession of the shipment directly from the transportation company. We take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, you will be sent tracking information the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on UPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a refund for the cost of MERCHANDISE only. Shipping charges (both directions) will NOT be refunded.
Expedited shipping is available. Orders can be expedited using a variety of Air Freight shipping options, they are: UPS 3-Day Select, UPS 2-Day Air, UPS Next-Day-Air. These services are significantly more expensive than normal shipment by ground and you will be charged accordingly. New non-open account customers (less than 30 days) MUST prepay these Air expedited shipping charges by Credit Card or Bank Wire Transfer. A faxed credit card authorization MAY be required when pre-paying by credit card. Air Expedited orders will go signature required and our company is not responsible for missed packages as a result of non-delivery if signature cannot be obtained by UPS. In the event a delivery is missed and the package is returned back to our warehouse, a refund will be given minus shipping charges and a 25% restocking fee.
Internet images and descriptions may not always accurately reflect the color, style, packaging or size of a particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return requesting a refund will be subject to the following charges: a 35% restocking fee, the original shipping charges (plus return shipping charges) and charges for any product not returned. Refunds will be made to the original payment method. No returns will be accepted past 30 days from delivery. AUTHORIZED returns accepting an in-store credit for future purchases will receive a non-expiring store credit minus shipping charges for any unopened and unused product.

When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or, (at our discretion) a credit or refund will be issued, solely for the returned merchandise. That credit may be used for future purchases. Claims for defective products must be made and returned back to us within 14 calendar days of the customer's date of receipt. Shipping charges for returning defective products are the customer's responsibility. Claims of product shortages must be made within 5 business days from date of customers receipt. SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product shorted will ship via UPS GROUND ONLY. Under NO circumstances will we ship product using air expedited shipping, although we will give the replacement orders our highest possible priority leaving the warehouse UPS require prompt notification of claims for shipments not received within 14 days of you placing your order. Therefore, you MUST notify us within 14 calendar days after placing your order should it not be received. Without prompt notification of Non-Delivery, UPS will reject all claims for lost shipments.
Most damage to products occur due to rough handling by the transportation company. We will not be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 5 days of receipt) of the damaged shipments. To accomplish this, call us immediately (within those 5 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original carton(s) must be held for carrier inspection.
Shipments refused or deemed undeliverable by UPS are subject to a 25% restocking fee plus the shipping charges (both to the customer and return to us) associated with sending your order.
From time to time we are given specific requests on how to prepare invoices or how to handle shipping and delivery. Although it is our intention to honor those requests and instructions, sometimes it is impractical or occasionally we may inadvertently error and miss those instructions. We apologize to you in advance should that occur, but regardless, this company does not accept any responsibility should those instructions not be followed. It will still be the customers responsibility to pay for the order in full including all shipping charges.
Unless the laws change, sales tax will not be charged on orders shipped out of the state of Florida. Within Florida, we will charge sales tax on all orders unless (prior to shipment) we are provided with a CURRENT Florida Resale Tax ID certificate which should be emailed to