FAQs

We accept major credit cards (Visa, Mastercard, Discover, AMEX), PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options like Affirm or Klarna (where available).

Notify us right away via email at orders@creativpartysupplies.com with your order number. If your order hasn't shipped, we can update it; otherwise, you'll need to arrange a redirect with the carrier.

We offer a 14-day return window for unused items in original packaging. Some products (e.g., final sale or personalized items) are non-returnable.

Send us an email to orders@creativpartysupplies.com and we will provide you an Return-Merchandise-Authorization (RMA) # and we'll email you a prepaid return label (for domestic returns).

Refunds are processed within 3-5 business days after we receive the return. It may take up to 10 days to appear on your statement, depending on your bank.

A: Take photos and a video and email us with attachments at orders@creativpartysupplies.com within 3 calendar days of receiving your order. We'll send a replacement or full refund, no return needed in most cases.

If an item is out of stock we will let you know when it is back in stock and we will also suggest the closest comparable item (if available) so you can switch to the comparable item. We will also offer you the option of a cancellation and full refund if no other option works for you.

Yes! Accounts allow faster checkouts, order tracking, and wishlist saving. Guest checkout is also available.

Click "Forgot Password" on the login page and enter your email. We'll send a reset link.

Reach us via email (orders@creativpartysupplies.com), live chat (available 9 AM - 9 PM EST), or phone (786-499-1393). Response times are under 24 hours for email and under 8 hours for text messages.

Contact us at info@creativpartysupplies.com —we're here to help!