FAQs — Shipping, Returns & Product Info | Creativ – Creativ Party Supplies
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FAQs

Frequently Asked Questions

Shipping

How fast do you ship? Orders placed by 5:00 PM EST Monday-Friday ship the same day from our Miami, FL warehouse. We don't ship on weekends or federal holidays.

Do you ship to PO Boxes? No — we can ship to any physical address in the United States, but not PO Box addresses.

Sparklers & Safety

Are your sparklers smokeless? Yes — our champagne bottle, wedding, cake, and dessert sparklers are formulated to burn virtually smoke-free.

Is there an age restriction? Some merchandise, including sparklers, isn't suitable for anyone under 21. Check your local and state laws for minimum age requirements before purchasing.

Returns

Can I return sparklers or confetti poppers? No — sparklers, confetti poppers, and custom items are final sale. Other unopened items can be returned within 30 days of delivery for a refund less shipping and a 35% restocking fee; you're responsible for return shipping.

Wholesale & Bulk Orders

Do you offer wholesale pricing? Yes — we offer wholesale and bulk pricing for nightclubs, event planners, venues, bakeries, and hospitality professionals. Email info@creativpartysupplies.com for a custom quote; we reply within 24 hours.

Contact

How do I reach support? Email orders@creativpartysupplies.com for order questions or info@creativpartysupplies.com for general and wholesale inquiries, or call 786.499.1393 (text preferred if no answer). Business hours are Monday-Friday, 9:00 AM-6:00 PM EST.

CanI modify or cancel my order?

Orders can be modified or canceled within 1 hour of placement if your order has not yet shipped. Contact support immediately at orders@creativpartysupplies.com — changes may not be possible once your order has shipped.

We accept all major credit cards (Visa, Mastercard, Discover, AMEX), PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, Shop Pay and Shop Installments (Buy-Now-Pay-Later) option.

Notify us immediately at orders@creativpartysupplies.com with your order number. If your order hasn't shipped, we can update it; otherwise, you'll need to arrange a redirect with the carrier.

We offer a 30-day return for most unused items in the original packaging. Some items, such as sparklers, confetti poppers, and customized items are considered final sale and non-returnable.

Send us an email to orders@creativpartysupplies.com and we will provide you an Return-Merchandise-Authorization (RMA) # and we'll email you a prepaid return label (for domestic returns).

Refunds are processed within 3-5 business days after we receive the return. It may take up to 10 days to appear on your statement, depending on your bank.

Take photos and a video and email us orders@creativpartysupplies.com within 3 calendar days of receiving your order. We'll send a replacement or full refund, no return needed in most cases.

If an item is out of stock we'll notify you when it's back in stock and we'll suggest a comparable item (if available) so you can switch to this item. We'll also offer the option of a full refund.

Yes! Accounts allow faster checkouts, order tracking, and wishlist saving. Guest checkout is also available.

Click "Forgot Password" on the login page and enter your email. We'll send a reset link.

Click the Contact Us link at the bottom of this page.

Call or email us (info on Contact Us link below) - we're always happy to help!
Questions? Text Us 24/7 (786) 499-1393