Shipping
We can ship to any address in the United States. We do NOT ship to PO BOX Addresses.
When you place an order, our UPS calculator will estimate the cost and estimated time of arrival of your order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of UPS, all weights will be rounded up to the next full pound.
Returns
You may return most items (not including sparklers, confetti poppers and custom items - for these products ALL SALES ARE FINAL). For everything else, unopened items may be returned within 30 days of delivery for a full refund less shipping and a 35% restocking fee. Buyer is responsible for all return shipping fees and MUST use UPS to return your order to us in its original packaging. Please email us with the 1Z UPS tracking number of your returned shipment to orders@creativpartysupplies.com so we will know when to expect it.
You should expect to receive your refund within 14 days of shipping back your package to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply email us at orders@creativpartysupplies.com so we can give you a RMA # (Return Merchandise Authorization #). We will notify you via e-mail of your refund once we receive and process your returned item.